Common questions

Most in-stock orders ship the same business day if placed before 2 PM Eastern. UPS Ground takes 1–5 days within the Northeast. Prefer not to wait? Choose Will-Call pickup at the Clinton, NY counter — usually ready within 1 business day.

If we haven't shipped it yet, call us at (315) 853-6151 and we can usually catch it. New Holland (CNH-direct) orders are an exception — once they're placed with the manufacturer, we can't cancel them. The return path is the same as any other order once it arrives.

You'll get a confirmation email with the ETA on the backordered line. If the date slips, we'll email you again. The rest of your order ships as soon as the backordered part lands. If you'd rather cancel the backordered line and refund just that part, reply to the backorder email.

We ship to the 48 contiguous states and the District of Columbia only — checkout won't accept Alaska, Hawaii, Puerto Rico, the territories or APO/FPO. For those, Canada or international, call (315) 853-6151 and we can quote freight individually.

Orders of $75 or more ship free to any address in the 48 contiguous states — no distance limit. Free shipping uses our most economical service, so it may take a little longer to arrive. Under $75 it's a $9 flat rate, charged once per order however many parts it holds, or pick up free at our Clinton, NY counter. CNH-direct overnight shipments and heavy, oversize or hazardous freight items are excluded — those rates are quoted at checkout or by phone.

Free shipping is our cheapest service, not our fastest — that's the trade-off. We get the part to you as economically as possible; it may take a little longer, but it will get to you. If you need the part sooner, choose overnight at checkout when it's offered for your order — that's an additional fee, and it may be very expensive. Some orders (very heavy items, or carts mixing parts with different stock locations) can't ship overnight. Whatever applies, the exact options and costs show at checkout before you pay.

Yes. Choose Will-Call pickup at checkout and we'll have the order ready at the Clinton, NY counter — usually within 1 business day. We'll email when it's ready.

Go to your order in Account → Orders and tap Request a return. Within 30 days of delivery, in resellable condition. If the return is on us (wrong part / damaged / defective), we email a prepaid UPS label and charge you nothing. Otherwise return shipping is on you, and parts we ordered from CNH on your behalf carry a 20% restocking fee — parts from our own shelf carry none. Full terms are on our Return Policy page.

Consumables (bolts, oil, filters opened from the original packaging) and special-order items are final sale. The return form will mark these lines automatically — you won't be able to select them.

Use the /track page with your order number and the email you ordered with. We only show the parts of the order that aren't sensitive (city + state, last 4 of card, masked email) so a guest tracker can't see your full address.

Yes — go to Account → My Garage and add the tractors or machines you own. The catalog will filter the 800,000-part list down to what actually fits your equipment.

The fastest way: scan the serial-plate barcode from the search bar, and the catalog scopes to parts that fit. You can also pick your equipment from My Garage. If a part page shows the model badge next to the part number, we've verified the fit.

A crossed-out number in a diagram is obsolete — the manufacturer no longer supplies it. When a number was replaced by a newer one, the diagram row and the part page show the newer number, and opening an old number takes you to the current part.